World Conference on Quality and Improvement
April 30 – May 2, 2007, Orange County Convention Center, Orlando, Florida. The ASQ sponsored event: “World Conference on Quality and Improvement” is designed for all levels of quality practitioners. I will be co-presenting during session W17 at 9:30am on Wednesday, May 2nd with Bill Casey from Quest Diagnostics. The title of our presentation is “A Simple 10 Step Kaizen Method for Leaning a Service Process Flow.” The session will cover the successful implementation of a 10-step Kaizen event at Quest Diagnostics to facilitate quick improvements as well as provide another example from Wells Fargo.
