Process Improvement Training

Below is a brief outline for our Process Improvement Training

You can also Download the Course Syllabus: Course Syllabus (Word Document)

  • Introduction to Lean for Service Companies
    1. Process Management
    2. Process Improvement
    3. Process Design
  • Integration of Lean Tools
    1. Waste Reduction
    2. Process Flow
  • Why you should do Lean Events
    1. Kaizen
      • Change for the Better
      • Continuous Improvment
      • Incremental Improvement
    2. Short Duration
      • Focused Goal
      • Immediate Results
    3. Kaizen Success Factors
  • Addressing Service Quality
    1. Customer Participation
    2. Front Office vs. Back Office
  • Three Phases of the Service Kaizen Event
    1. Preparation
    2. Execution
    3. Follow-Through
  • 10 Steps of the Service Kaizen Event
    1. Define the Problem
    2. Define the Goal
    3. Define the Baseline
    4. Define the Process
    5. Explore Possible Sources of Variation
    6. Identify Corrective Actions to Eliminate Waste
    7. Develop an Action Plan and Take Action
    8. Review Results
    9. Replicate and Make Additional Improvements
    10. Celebrate

Contact Aaron Bruner to get more training information. Contact Aaron by email aaron@leangurus.com.